Why I do not leave feedback for Amazon purchases.
Who hasn’t purchased something from Amazon.com? Kind of a dumb question at this point in the year 2020. I have been buying from Amazon all the way back when Amazon was just selling one thing and one thing only… books. In fact, when you tell a millennial “Amazon used to be just a book dealer”, they’re in the same shock and disbelief as when they hear that “cool ZZ Top” song and then find out that they’re great grandparents seen ZZ Top live.
As we moved into the era of online shopping there needed to be a way of knowing a website or merchant was reputable, honest and had merchandise that lived up to the description. It wasn’t long before the “feedback” system appeared with star ratings or positive vs negative feedback to put customers at ease and feel confident about making an online purchase. At least with a brick & mortar store you have the ability to return your unsatisfactory product and confront someone in person.
However, the day the feedback system was created it was most likely the very next day merchants like Amazon started creating a system to fuck customers over with fake feedback, fake reviews, false or misleading reviews and of course fake star ratings. If you follow this post through to its entirety, I will describe to you how people create fake feedback on eBay and other sites as well.
But, first let us look at the ass raping that took place when I tried to purchase a product on Amazon and was totally mislead. Then when I tried to leave a 1-star review of the product because Amazon refused to change the wording of the product, Amazon would not post my review. Amazon claimed that my review did not follow their guidelines. All I did was submit a review that stated I received the wrong product, I showed a photo of the product and the wording of my review was rather mild, coherent and to the point.
That was the day I stopped reviewing products on Amazon.
I am a photographer/videographer and PolarPro Filters sells higher end gear for cameras & drones. I fully believe they are a good honest company. The dealer on Amazon was listed as “Polar Pro Filters” and not PolarPro Filters. I did not catch this detail in the misleading spelling and this would account for the reason the dealer was a fake.
The product I purchased was a counterweight for a DJI phone gimbal. I wanted a counterweight for a DJI Osmo Mobile 1 and I received a counterweight for an Osmo Mobile 2, despite the description clearly stating the product was for the Mobile 1 and not for the Mobile 2. Not to mention the fact that when I received the product you could tell the box had been opened multiple times and re-taped shut. I mean this whole ordeal was as preposterous as any thing could ever be. It was almost as if it was a prank, sadly it was not. So, after going back & forth with Amazon I decided to just give up, keep the product, which I gave to a friend who had an Osmo Mobile 2 and just put the whole thing behind me. I truly believe the product I received was not a fake (just the wrong one) and I don’t really hold anything against the maker of the product (PolarPro Filters). However, to this day I have never submitted another review for any product I have purchased from www.amazon.com . Prior to this I almost always left some sort of a review on just about every purchase, I believed in the feedback & star rating system. Sure, I could usually tell which reviews were the fake reviews that were created by the dealer of a product but this time I was done with it all. Now I know some people reading this post will say “hey what about all the honest dealers” that sell on Amazon. And to that I say “screw’em all.” Harsh, brash, rude… call it what you will, I really don’t care. If I get a product I don’t like I return it and as for my camera gear; if I am making a high dollar purchase I will head on over to www.bhphotovideo.com/ . For low quality camera gear, I use Amazon for what it actually is; A place to buy cheap junk made in China.
So, what about the fake positive feedback on eBay? Ok, so I have been on eBay since August of 2000. I have purchased on eBay and I have sold on eBay. I realized from the get-go that maintaining a 100% feedback rating was paramount. I have listed my own sales for eBay and more so I have helped several friends sell on eBay. I have sold items as small as a vintage postage stamp and as large as a Caterpillar Bulldozer and everything in between. I have sold items that seemed worthless however, somebody in Argentina or Italy or Germany or where ever thought it was a value and purchased it. I made a fair amount of money selling gas masks during the Anthrax scare in 2001. I never over charged sole. I merely listed a gas mask at $1 and let the bidders fight it out. Was I proud to sell gas masks to people on eBay? Not really but, the Anthrax scare appeared right after the 9/11 terrorist attacks and my catering business died because nobody wanted to have a party. Ironically, I had been surfing eBay weeks before the terrorist attacks and seen industrial lots (pallets) of gas masks listed for a very low price. When the Anthrax scare hit, I jumped and took what few dollars I had and bought gas masks. I cleaned them (they were new but filthy) and packaged them, listed them and received positive feedback for every transaction.
The reason I tell you all this is I want you to know I have put my time in on eBay and I would be on there every day, all day looking for the next big thing to sell. After that winter had past my catering business resumed to normal and I rarely went back to eBay.
While I was putting in my long days on eBay looking at trends, I was always perplexed at how some dealers had these huge positive feedback ratings and then all of the sudden their feedback ratings took a huge dive into the negative and then the dealer kind of disappeared or became inactive. What was going on to cause this? Was I the only one to see this? So, here is what I uncovered.
A dealer registers with eBay as a new user. The dealer then starts making purchases of stupid little things like stamps or hex nuts, bolts or even string. Like, just a piece of string. The purchases would be for a very small amount of money, most times a few cents. The seller would be new to eBay and likewise the purchaser was new to eBay. Both were leaving positive feedback for each another. The transactions would number in the hundreds per week and in no time at all they would both have huge positive feedback ratings. Then the dealer and the customers would go dormant for a while with no transactions being made. After not making transactions for so long the product links in their feedback ratings would be unavailable. So, if you (the unsuspecting) buyer went to look at their feedback all you would see is that they had a high number of transactions (over 1000) as a seller and their rating was 100% leading you to believe they were a reputable dealer.
So, by this point I think you have figured out the dealer and the seller are the same person using two different eBay accounts. Nobody is actually buying anything; they are just conducting transactions to create feedback. Of course, eBay is making money on the transactions and essentially the dealer is buying a feedback rating.
Then the assault took place. The dealer would list a bunch of items all within about a week and sell products that were much more than the pieces of string or hex nuts they had been selling several months ago. Sadly, the items they were now selling were receiving a lot of not so good feedback. Essentially, they were ripping people off with fake or misleading products. Many times, the descriptions would have the item listed as “location Brooklyn, NY” when in fact it was being shipped to the USA from various places like Hong Kong, Singapore and other places in Asia.
Now, you do have to know this was many years ago and it was long before PayPal had their “Buyer Protection” as they now have today. Nonetheless, I had seen what I have just described played out time and time again during the winter of 2001-2002. I had contacted eBay multiple times about what was going on and not one time did I notice the usernames involved stop their actions. Most times eBay never responded and if they did it was a BS email from low level peon. Therefore, it led me to believe eBay knew what was happening and just did not care at all. Since then this same scenario and others that are similar have played out on many online selling/shopping platforms.
To conclude; in my opinion I take the whole feedback/star rating thing with a grain of salt. This blog post has only scratched the tip of the iceberg, not to mention the vast concept that you have dip-shit people who leave negative feedback on good products. People who buy something and have no idea how to read and understand directions (if they read them at all) and then claim the product to be defective or not as described. Sadly, it is not a crime to be stupid.
Thank you for reading and have a great day.
Best of luck shopping online.